Frequently asked Questions

1. What services does CAC offer?

We ship cargo to Central and South America by Air freight and Ocean Freight. For more information, visit our web page https://centralamericacargo.com/

2. IS THE SHIPPING OF FOOD, HYGIENE PRODUCTS, OR MEDICINES ALLOWED VIA OCEAN OR AIR CARGO SERVICES?

YES, THE SHIPPING OF FOOD, HYGIENE PRODUCTS, AND MEDICINES VIA OCEAN OR AIR CARGO SERVICES IS ALLOWED.

IN ADDITION, AN EXEMPTION FROM CUSTOMS DUTIES HAS BEEN APPROVED FOR NON-COMMERCIAL SHIPMENTS VIA AIR, OCEAN, AND POSTAL SERVICES, LIMITED TO 200 POINTS OR 20 KG PER SHIPMENT. THERE ARE NO LIMITS ON THE AMOUNT OF SHIPMENTS PER PERSON, AND THEY CAN BE EITHER MIXED OR INDEPENDENT, AS LONG AS THEY SOLELY CONTAIN FOOD, HYGIENE PRODUCTS, OR MEDICINES. THIS REGULATION IS VALID UNTIL DECEMBER 31, 2023.

3. WHAT ARE THE CUSTOMS DUTIES FOR SHIPMENTS?

THERE ARE NO CUSTOMS DUTIES FOR THE FIRST 30 POINTS OR THEIR EQUIVALENT WEIGHT OF 3 KG. IF YOUR SHIPMENT EXCEEDS ABOVE THE LIMIT OF 30 POINTS/3 KG, AN ADDITIONAL 30% WILL BE APPLIED TO THE TOTAL COST.

4. ¿WHERE DO YOU DELIVER IN CUBA

WE DELIVER TO ALL PROVINCES IN CUBA THROUGH OUR AGENTS AEROVARADERO, CORREOS DE CUBA, TRANSCARGO AND CUBAPACK.

5. IS IT POSSIBLE TO SHIP MEDICINES?

MEDICINES CAN BE SHIPPED VIA NON-COMMERCIAL AIR, OCEAN, AND POSTAL SERVICES, UP TO A LIMIT OF 20 KG. TAXES IN CUP (CUBAN PESO) WILL HAVE TO BE PAID BY YOUR FAMILY/RECEIVER IN CUBA. PLEASE NOTE THAT MEDICINES SHOULD BE SENT IN THEIR ORIGINAL CONTAINERS AND/OR PACKAGING. NOTE* ADULT DIAPERS ARE CLASSIFIED AS MEDICINES.

6. WHAT IS THE MAXIMUM WEIGHT CAN I SEND IN A PACKAGE OF MISCELLANEOUS?

PACKAGES OF MISCELLANEOUS CARGO CAN WEIGHT UP TO 3 KGS. WHEN PREPARING PACKAGES AT HOME, MAKE SURE PACKAGES ARE NOT HEAVIER THAN 2.95 KGS TO ALLOW FOR EXTRA PACKAGING IF NEEDED. NOTE THAT ADDITIONAL TAXES WILL BE APPLIED FOR EACH EXTRA GRAM.

7. WHAT CAN BE SENT IN A MISCELLANEOUS PACKAGE?

CLOTHING, FOOTWEAR, NON-PERISHABLE FOOD, TOILETRIES, ETC. KEEP IN MIND THAT THERE ARE ITEMS THAT ARE NOT ALLOWED BY AIR / MARITIME CARGO BECAUSE THEY ARE CONSIDERED DANGEROUS. FOR EXAMPLE: BATTERIES, MATCHES, CHEMICAL PRODUCTS, AEROSOLS OR SPRAYS, PERFUMES, HAIRDRESSING PRODUCTS, NAIL POLISH, ETC. FOR MORE INFORMATION, CONTACT THE NEAREST CENTRAL AMERICA CARGO OFFICE FOR ADVICE.

8. HOW MANY MISCELLANEOUS SHIPMENTS CAN I SEND TO ONE PERSON?

CUSTOMS DOES NOT STATE A LIMIT ON HOW MANY SHIPMENTS A PERSON CAN RECEIVE. PLEASE NOTE THAT SHIPMENTS CANNOT BE COMMERCIAL IN NATURE AND MUST NOT EXCEED WHAT IS ALLOWED BY CUSTOMS REGULATIONS. FOR MORE INFORMATION, YOU CAN CONTACT THE CENTRAL AMERICA CARGO AGENCY CLOSEST TO YOU OR CONSULT THE CUSTOMS WEBSITE AT THE FOLLOWING LINK.

9. HOW MUCH WILL MY FAMILY IN CUBA PAY WHEN RECEIVING THE PARCELS?

YOUR FAMILY WILL ONLY PAY DUTIES AND TAXES ON THE IMPORTED GOODS AS PER THE CUSTOMS TARIFF. AL OTHER CHARGES ARE PREPAID BY THE SHIPPER. FOR MORE INFO, CHECK THE LINK HTTPS://CENTRALAMERICACARGO.COM/PDF/CUBA -REGULACIONES.PDF.

10. WHERE ARE YOU LOCATED?

WE HAVE OFFICES IN CANADA (TORONTO AND MONTREAL), MEXICO (CANCUN AND MERIDA), PANAMA, CHINA AND WORK WITH AUTHORIZED AGENTS IN THE USA (LAS VEGAS, MIAMI -ONLY FOR AUTHORIZED WHOLESALERS-, NEW YORK, NEW JERSEY, OREGON AND KENTUCKY).

11. I DON'T LIVE NEAR THE DELIVERY OFFICES IN CANADA. DO I HAVE ANY OTHER OPTIONS?

YOU HAVE THE OPTION TO MAIL THE PACKAGE TO THE OFFICE NEAREST TO YOUR LOCATION. TO INITIATE THE SHIPMENT, CONTACT THE OFFICE NEAREST TO YOU AND COMPLETE THE CORRESPONDING FORM:

12. I DON'T LIVE NEAR THE DELIVERY OFFICES IN MEXICO. WHAT CAN I DO?

YOU HAVE THE OPTION TO MAIL THE PACKAGE TO THE OFFICE CLOSEST TO YOUR LOCATION. TO INITIATE THE SHIPMENT, CONTACT THE OFFICE NEAREST TO YOU AND COMPLETE THE CORRESPONDING FORM: . .

13. I DON'T LIVE NEAR THE DELIVERY OFFICES IN PANAMA. WHAT CAN I DO?

YOU HAVE THE OPTION TO MAIL THE PACKAGE TO THE OFFICE CLOSEST TO YOUR LOCATION. TO INITIATE THE SHIPMENT, PLEASE FOLLOW THE INSTRUCTIONS IN THE FOLLOWING DOCUMENT.

14. IF I'M LOCATED IN THE UNITED STATES, WHAT STEPS DO I NEED TO TAKE TO SHIP?

IF YOU ARE CURRENTLY RESIDING IN THE UNITED STATES, PLEASE CONTACT US AT CSMIA@CENTRALAMERICACARGO.COM, AND WE WILL CONNECT YOU WITH OUR NEAREST PARTNER.

15. I WANT TO DROP MY PARCELS AT YOUR LOCATION, WHAT DO I DO?

THE PROCEDURE VARIES BASED ON THE CITY YOU INTEND TO SEND YOUR SHIPMENT FROM – YOU NEED TO BOOK AN APPOINTMENT IN ADVANCE. DEPENDING ON THE DEPARTURE LOCATION OF YOUR SHIPMENT, CONTACT:

CANADA, TORONTO – BOOK AN APPOINTMENT OR VIA WHATSAPP AT +1 416 728 2076.
BOOK AN APPOINTMENT – PEDIR CITA OR VIA WHATSAPP AT +1 514 242 5667.
MEXICO, CANCUN - VIA PHONE OR WHATSAPP AT +52 553 993 8377.
MEXICO, MERIDA - VIA PHONE OR WHATSAPP AT +52 56 4163 9172.
PANAMA, FREE ZONE - VIA PHONE OR WHATSAPP AT +507 6325 3225.

16. HOW LONG WILL IT TAKE FOR MY SHIPMENT TO ARRIVE?

THE ETD DEPENDS ON THE METHOD OF TRANSPORTATION CHOSEN FOR THE SHIPMENT. PLEASE CONTACT YOUR NEAREST OFFICE FOR DETAILS.

17. CAN I SEND A FLAT SCREEN TV TO A FAMILY MEMBER?

YES, THE RECENT REGULATIONS HAVE RAISED THE VALUE LIMITS FROM 200 TO 500 POINTS FOR NON-COMMERCIAL AIR, OCEAN, AND POSTAL SHIPMENTS. NOW YOU CAN SEND PRODUCTS SUCH AS A TELEVISION, A REFRIGERATOR, A FREEZER, A GAMING CONSOLE, A WASHING MACHINE, AND MORE.

VALID UNTIL 31/12/2023. LEARN MORE IN THE OFFICIAL GAZETTE.

18. HOW CAN I SEND UNACCOMPANIED BAGGAGE (ENA)?

ONLY RESIDENTS WHO POSSESS A CUBAN ID OR A “CARNET DE IDENTIDAD'' AND HAVE TRAVELLED OUTSIDE OF CUBA CAN IMPORT UB (ENA -UNACCOMPANIED BAGGAGE-). THESE INDIVIDUALS CAN BRING ITEMS THAT EXCEED THE VALUE OF $ 200.00 USD UNTIL THEY COMPLETE THE $ 1000.00 (POINTS). FOR MORE INFORMATION, YOU CAN CONTACT THE CENTRAL AMERICA CARGO AGENCY CLOSEST TO YOU OR CONSULT THE CUBAN CUSTOMS WEBSITE AT THE FOLLOWING LINK.

ADDITIONALLY, AS PER THE NEW REGULATIONS, AN EXEMPTION FROM CUSTOM DUTIES HAS BEEN GRANTED FOR IMPORTED FOOD, HYGIENE PRODUCTS, OR MEDICINES THROUGH UB. VALID FOR SHIPMENTS UP TO A MAXIMUM OF 500 POINTS OR 50 KG UNTIL 31/12/2023.

19. WHAT IS THE MAXIMUM CUSTOMS VALUE IN USD THAT I CAN SEND?

YOU ARE ALLOWED TO SEND A MAXIMUM OF 500 USD WORTH OF ITEMS PER SHIPMENT, AND 30 USD IS FREE FROM CUSTOMS DUTIES. IF YOUR SHIPMENT'S VALUE SURPASSES 30 POINTS, YOU WILL ONLY BE CHARGED 30% OF CUSTOMS DUTIES ON THE EXCESS. THIS REGULATION WILL BE IN PLACE UNTIL 31/12/2023.

*** US DOLLARS WILL BE CONVERTED TO CUP AT THE TIME OF PAYMENT.

20. CAN I SEND APPLIANCES?

YES, AS LONG AS IT DOESN'T EXCEED 500 CUSTOMS POINTS. PLEASE PAY ATTENTION TO THE SPECIFICATIONS OF THE APPLIANCE AND MAKE SURE TO FOLLOW THE PERTINENT CUSTOMS REGULATIONS. FOR MORE INFORMATION, PLEASE REFER TO THE CUSTOMS WEBSITE AT https://centralamericacargo.com/pdf/Cuba%20-%20Regulaciones.pdf.

21. HOW CAN I TRACK MY CARGO?

PLEASE VISIT THE LINK https://centralamericacargo.com/rastrear.php.

22. CAN I SEND AN OCEAN CONTAINER WITH MY PERSONAL EFFECTS?

TO SHIP A CONTAINER THE PERSON MUST HAVE RECEIVED THEIR RESIDENCE THROUGH THE REPATRIATION PROCESS, OR HAVE CANCELED THEIR PRE (RESIDENCE PERMIT ABROAD). ALSO, THE PERSON MUST HAVE A PERMIT ISSUED BY TRANSCARGO OR PALCO AGENCIES. THESE ARE THE AGENCIES DESIGNATED TO RECEIVE PERSONAL EFFECTS SHIPMENTS.

23. CAN I SEND TOOLS?

TOOLS CAN BE SHIPPED AS LONG AS THEY DO NOT CONTAIN BATTERIES.

24. CAN I SEND AUTO AND MOTORCYCLE PARTS?

ALL AUTO PARTS ARE ALLOWED TO BE SHIPPED IN THE REGULATION AS LONG AS THEY ARE NEW AND HAVE NO OIL RESIDUE AND NO FUEL HAS CIRCULATED THROUGH THEM AT ANY POINT.

25. CAN I SEND GAS CARS AND MOTORCYCLES?

GAS CARS AND MOTORCYCLES CAN ONLY BE IMPORTED TEMPORARILY INTO CUBA WITH PRIOR AUTHORIZATION FROM CUBAN AUTHORITIES.

26. HOW TO START A CLAIM PROCESS IF MY PACKAGE DOES NOT ARRIVE?

CHECK THE FOLLOWING LINK FOR THE PROCESS.