Frequently asked questions for shipments of small packages to Cuba

1. Can I send a flat screen TV to a family member?

No, because its customs value exceeds the 200.00 CUC allowed. TVs can only be shipped as “Unaccompanied Baggage”, in Spanish called “equipaje no acompañado” (ENA).

2. How can I send Unaccompanied Luggage (ENA)?

Only residents who possess a Cuban ID or a “carnet de identidad” and have travelled outside of Cuba can import unaccompanied luggage. These individuals can bring items that exceed the value of $ 200.00 until they complete the $ 1000.00 (points). For more information, you can contact the Central America Cargo agency closest to you or consult the Cuban Customs website at the following link

3. What is the maximum customs value in CUC that I can send?

You can send items that have a value of up to $ 200.00 CUC and in each shipment where 30.00 CUC are exempted of payment.

4. How many shipments can I send to one person?

Customs does not state a limit on how many shipments a person can receive. Please note that shipments cannot be commercial in nature and must not exceed what is allowed per customs regulations. For more information, you can contact the Central America Cargo agency closest to you or consult the customs website at the following link

5. Can I send appliances?

You can send any appliance as long as it does not exceed the value of $ 200.00. Also, take into account the specifications of the appliance, and its customs regulations. For more information, you can consult the customs website at the following link

6. What can be sent in a miscellaneous package?

Clothing, footwear, non-perishable food, toiletries, etc. Keep in mind that there are items that are not allowed by air / maritime cargo because they are considered dangerous. For example: batteries, matches, chemicals, aerosols or sprays, hairdressing products, etc. For more information, contact the nearest Central America Cargo office for advice.

7. How much will my family pay in Cuba when picking up the packages?

Your family member is charged approximately: $ 100.00 CUP for each 1.5 kg package. If a package weighs more than 1.5 kg up to 10 kg then $ 150.00 CUP would be charged. Explanatory note: these prices are estimates and may vary upon delivery. For more information, contact the agency at destination and ask about your shipment specifically.

8. Can I send medicine?

You can send a package of medicines that weighs up to 10kg (maximum allowable), and your family will pay taxes in CUP in Cuba. You should bear in mind that medicines must be sent in their original packaging, including boxes and /or containers.
Note* adult diapers are classified as medicine.

9. How long will it take for my shipment to arrive?

Shipments usually arrive in 2-5 business days. Flights to Havana are every Sunday and shipments are then distributed to other provinces. The current transit time to the provinces takes approximately 2-3 weeks. During regular times, there are flights to each international airport every week, making transit times to the provinces shorter.

10. How can I track my cargo?

You can visit our page and use our “trace your shipment” tool.

11. Can I send an Ocean Container with my personal effects?

To ship a container the person must have received their residence through the repatriation process, or have canceled their PRE (residence permit abroad). Also, the person must have a permit issued by Transcargo or Palco agencies. These are the agencies designated to receive personal effects shipments.

12. Can I send tools?

Tools can be shipped as long as they do not contain batteries.

13. Can I send auto and motorcycle parts?

All auto parts are allowed to be shipped in the regulation as long as they are new and have no oil residue and no fuel has circulated through them at any point.

14. Can I send gas cars and motorcycles?

Gas cars and motorcycles can only be imported temporarily into Cuba with prior authorization from Cuban authorities.

2020 Central America Cargo • All rights reserved • Powered by Welcome To Mars.