Digital Form

Information for sending your packages from Cancun

1. When sending packages with miscellaneous items, please ensure that the products can be stored at room emperature or for an extended period of time, and be ready for dispatch according to the regulations of the Cuban customs, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend to package them with weights of 1.40 kg, 2.90 kg, 4.90 kg and 9.90 kg so that the final weight meets the designated requirement when they are sealed at our warehouse.
   Any other items that do not fall under the Miscellaneous category, must be packaged and prepared for shipping separately. For more information on what you can send, please refer to our Frequently Asked Questions page. https://centralamericacargo.com/en/frequently-asked-questions/
   
   

2. Please refer to our website for the terms and conditions which outline the items that are PROHIBITED for air transportation. 
   
   

Visit: http://centralamericacargo.com/terms.php 

3. When making a purchase on Mercado Libre, Walmart, or any other platform, please select the following shipping information:

• Av. Coba SM 25, Mza 13, Lote 2-01, store 5 and 6, between Caimito and Guanábana. Cancún, Benito Juárez, C.P. 77509
• Our hours of operation are Monday to Friday, from 8:00 am to 5:00 pm.
• Contact: Yenma Silva Castillo
  
  

Email: cunops@centralamericacargo.com

Phone: +52 55 3993 8377 | +52 99 8885 8823

4. For any questions, contact us via WhatsApp at +52 55 399 38377 or by email at cunops@centralamericacargo.com

Information for sending your packages from Merida

1. When sending packages with miscellaneous items, please ensure that the products can be stored at room emperature or for an extended period of time, and be ready for dispatch according to the regulations of the Cuban customs, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend to package them with weights of 1.40 kg, 2.90 kg, 4.90 kg and 9.90 kg so that the final weight meets the designated requirement when they are sealed at our warehouse.
   Any other items that do not fall under the Miscellaneous category, must be packaged and prepared for shipping separately. For more information on what you can send, please refer to our Frequently Asked Questions page. https://centralamericacargo.com/en/frequently-asked-questions/
   
   

2. Please refer to our website for the terms and conditions which outline the items that are PROHIBITED for air transportation. 

Visit: http://centralamericacargo.com/terms.php 

3. When making a purchase on Mercado Libre, Walmart, or any other platform, please select the following shipping information:

• Warehouse 20, Kilometer 32.5 on the West Periphery of the City of Mérida, Yucatán. P.C. 97302
• Contact: Yanay Sierra Bueno

Email: infomid@centralamericacargo.com

Phone: +52 56 4163 9172

Business Hours: 9 am to 6 pm.

4. For any questions, contact us via WhatsApp at +52 56 4163 9172 or by email atinfomid@centralamericacargo.com.

Information for sending your packages from Panama

1. When sending packages with miscellaneous items, please ensure that the products can be stored at room emperature or for an extended period of time, and be ready for dispatch according to the regulations of the Cuban customs, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend to package them with weights of 1.40 kg, 2.90 kg, 4.90 kg and 9.90 kg so that the final weight meets the designated requirement when they are sealed at our warehouse.

Any other items that do not fall under the Miscellaneous category, must be packaged and prepared for shipping separately. For more information on what you can send, please refer to our Frequently Asked Questions page. https://centralamericacargo.com/en/frequently-asked-questions/

2. Please refer to our website for the terms and conditions which outline the items that are PROHIBITED for air transportation. 

Visit: http://centralamericacargo.com/terms.php 

3. When making a purchase through any online platform, please select the following shipping information:

• Central America Cargo Agency Attn: (your name),Adress: Zona Libre de Colón. Ave. San Eladio, Block 36, 17th Street, Unit 1.
• PH: +507 63253225.

Our hours of operation are Monday to Friday, from 8:00 am to 5:00 pm

4. For any questions, contact us via WhatsApp at +507 6325 3225 or by email at customerservicepty@centralamericacargo.com.

Information for sending your packages from Toronto

1. When sending packages with miscellaneous items, please ensure that the products can be stored at room emperature or for an extended period of time, and be ready for dispatch according to the regulations of the Cuban customs, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend to package them with weights of 1.40 kg, 2.90 kg, 4.90 kg and 9.90 kg so that the final weight meets the designated requirement when they are sealed at our warehouse.
   
   Any other items that do not fall under the Miscellaneous category, must be packaged and prepared for shipping separately. For more information on what you can send, please refer to our Frequently Asked Questions page. https://centralamericacargo.com/en/frequently-asked-questions/
   
   

2. Please refer to our website for the terms and conditions which outline the items that are PROHIBITED for air transportation. 

Visit: http://centralamericacargo.com/terms.php 

3. When making a purchase through any online platform, please select the following shipping information:
   
   

• Central America Cargo Agency Attn: (your name)
• Adress: 4610 Eastgate Parkway Unit 2, Door 18. Mississauga, ON, L4W 3W6, Canada
• PH: +1 (905) 624 9808
  
  

Our hours of operation are Monday to Friday, from 9:00 am to 5:00 pm, and Saturdays from 10:00 am to 2:00 pm.

4. For any questions, contact us via WhatsApp at +1 416 728 2076 or by email at ventas@centralamericacargo.com.
   
   

Information for sending your packages from Montreal

1. When sending packages with miscellaneous items, please ensure that the products can be stored at room emperature or for an extended period of time, and be ready for dispatch according to the regulations of the Cuban customs, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend to package them with weights of 1.40 kg, 2.90 kg, 4.90 kg and 9.90 kg so that the final weight meets the designated requirement when they are sealed at our warehouse.
   Any other items that do not fall under the Miscellaneous category, must be packaged and prepared for shipping separately. For more information on what you can send, please refer to our Frequently Asked Questions page. https://centralamericacargo.com/en/frequently-asked-questions/
   
   
2. Please refer to our website for the terms and conditions which outline the items that are PROHIBITED for air transportation. Visit: http://centralamericacargo.com/terms.php
   
   
3. When purchasing on any online platform such as Amazon, eBay, Shein, or any other, select the following shipping information:
   
   

• Central America Cargo Agency Attn: (your name),
  
• Adress: 612 Ave Meloche, Dorval, QC, H9P 2P4, Canadá.
  
  
  Our hours of operation are Monday to Friday, from 9:00 am to 5:00 pm, and Saturdays from 10:00 am to 2:00 pm.

4. If you have any questions, contact us via WhatsApp +1 514 242 5667 or by email to yulops@centralamericacargo.com

Information for sending your packages from Miami

1. When sending packages with miscellaneous items, please ensure that the products can be stored at room emperature or for an extended period of time, and be ready for dispatch according to the regulations of the Cuban customs, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend to package them with weights of 1.40 kg, 2.90 kg, 4.90 kg and 9.90 kg so that the final weight meets the designated requirement when they are sealed at our warehouse.
   Any other items that do not fall under the Miscellaneous category, must be packaged and prepared for shipping separately. For more information on what you can send, please refer to our Frequently Asked Questions page. https://centralamericacargo.com/en/frequently-asked-questions/
   
   
2. Please refer to our website for the terms and conditions which outline the items that are PROHIBITED for air transportation. Visit: http://centralamericacargo.com/terms.php 
   
   
3. When purchasing on any online platform, please select the following shipping information:

• Central America Cargo USA Attn: (your name)
• Address: 2864 NW 72nd Ave. Miami, FL 33122
• PH + 1 786 953 8842
  
  Our hours of operation are Monday to Friday, from 10:00 am to 6:00 pm.

4. For any questions, contact us via WhatsApp at +1 (786) 823 4266 or by email at infomia@centralamericacargo.com.

Information for sending your packages from CDMX

1. Packages containing miscellaneous items must consist of products that can be stored at room temperature or for extended periods, and must be ready for dispatch in accordance with Cuban customs regulations, which specify weights of 1.50 kg, 3 kg, 5 kg, 10 kg, and 20 kg. We recommend preparing them at 1.40 kg, 2.90 kg, 4.90 kg, 9.90 kg, and 19.90 kg so that when sealed at our warehouse, the final weight meets the established requirement. All other items that do not qualify as miscellaneous must arrive packaged and ready for separate dispatch.

Please refer to our Frequently Asked Questions page for more information on what you can send: https://centralamericacargo.com/en/frequently-asked-questions/

2. Please check our website for the terms and conditions, which list the items NOT ALLOWED for air transportation.

Visit: http://centralamericacargo.com/terminos.php

3. When purchasing from Mercado Libre, Walmart, or any other platform, please use the following shipping information:

● Av. Carlos Hank González 50, Mz. 57, Local 191, Valle de Anáhuac, C.P. 55248 – Center Plazas – Ecatepec, State of Mexico
● Our operating hours: Monday to Friday, 9:00 AM to 5:00 PM
● Contact person: Javier Romero
Contact phone: +52 56 3391 9120

4. If you have any questions, contact us via WhatsApp at +52 56 3391 9120 or by email at opscacmx@centralamericacargo.com

SENDER 

Enter the details of the person making the shipment. 

CONSIGNEE

Enter the details of the person who will receive the packages in Cuba.